Privacy Policy

Last updated: July 19, 2025

1. Introduction

Qlabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

We may collect personal information including:

  • Name, email address, phone number
  • Company name and business information
  • Billing and shipping addresses
  • Professional credentials and licenses

Business Information

We collect information about your business operations including:

  • Product requirements and specifications
  • Order history and preferences
  • Communication records
  • Payment and transaction information

Technical Information

We automatically collect certain technical information:

  • IP address and browser information
  • Device information and operating system
  • Usage patterns and website analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process orders and manage deliveries
  • Communicate about products and services
  • Ensure regulatory compliance
  • Prevent fraud and maintain security
  • Analyze usage and improve user experience

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties who assist with our operations
  • Business Partners: Suppliers and manufacturers as necessary for service delivery
  • Regulatory Authorities: When required by law or regulation
  • Legal Requirements: To comply with court orders or legal processes

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing
  • Data portability
  • Withdraw consent

8. Cookies Policy

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze usage patterns
  • Personalize content
  • Enable security features

You can control cookie settings through your browser preferences.

9. International Transfers

Your information may be transferred to and processed in countries other than Namibia. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Qlabs
Email: [email protected]
Phone: +264 61 123 4567
Address: [Business Address], Windhoek, Namibia

13. Regulatory Compliance

We comply with applicable data protection laws, including Namibian privacy regulations and international standards where applicable.